Returns & Exchanges

At Nova's Jewellery, we want you to be completely enchanted by your new pieces; however, if you are not entirely satisfied, we offer a seamless 30-day return policy for all unworn items. Please ensure all original packaging and tags remain intact to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place your jewellery in its original branded box and secure it within a padded shipping mailer to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our artisans verify the condition of the returned piece, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing